Returns Policy

Return Policy

Each of VIDA’s custom-made products is uniquely designed, made-to-order, and hand-finished - just for you. We manufacture only what you buy, so we can reduce waste and be mindful about all that we bring into our world. All return requests must be submitted within 30 days of receipt. 

How to Return an Item

  1. Contact Customer Support to request a return for missing, damaged, or incorrect items via the Returns Form within 30 days of receipt.
  2. You will be prompted to supply customer and order number information and then select the reason for return
  3. Use the Upload File button to provide digital images of damaged or defective products.
  4. Please be sure to enter your preference for refund, VIDA credit, or using our reprint policy. We will do our best to accommodate your preference.

Returning Damaged or Defective Items

In cases of damage or defect, you will be required to provide a digital image of the damage or defect along with a clear description of the problem in the Return Form. A VIDA team-member will reach out to you within 72 hours with the next steps. After review of the image and product feedback, you may receive a shipping label in order to return the product for inspection before a determination can be made as to the state of the product.

 

VIDA Reduced Waste Returns Policy:

As a company and as citizens of the world, we aim to conserve our earth’s resources and do our part in reducing waste. All VIDA items are custom-made and made-to-order - i.e., the item(s) you purchased was made solely for you and would not have been produced had it not been for your purchase.

If you experience any issues with the quality or size of an item you purchased on VIDA, we will accept a return and issue a full refund to you, including shipping costs. 

If there are no quality or other issues with your VIDA item, yet you would simply prefer to return it, you will be charged shipping costs (both the initial shipping as well as the return shipping) in the form of a deduction from your refund value.

We hope you fall in love with and cherish your custom-made VIDA items and join us in conserving our collective resources for generations to come.

SHIPPING

Domestic*

Standard shipping takes 5-8 business days

Expedited shipping takes 2-3 business days

Overnight shipping arrives next business day

*For all orders placed by 3p EST

International

International shipping via air. To keep the costs of international shipping down we have chosen USPS (United States Postal Service) as our carrier. All international packages are sent via USPS First Class if the package is lighter than four pounds or via USPS Priority Mail if the package is heavier than four pounds. These two USPS options feature tracking and gets orders out to all major markets between 12 and 15 business days. Duties and taxes vary by country, and customers are responsible for any customs or duties that may be assessed by their country when the package arrives.

PRICING

For shipping pricing, please place items in your bag to view rates for your specific order