FAQ

CUSTOMERS

How much does shipping cost?

For the most up-to-date domestic and international shipping rates, please add a product in your cart and select your preferred mode of shipping. 
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Do you ship outside the United States?

Yes. We ship internationally.
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My product hasn’t arrived yet. Where can I get tracking information?

Please check the email address that you used to make your purchase for your tracking information.  
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Do you accept returns? How can I return my VIDA product?

Yes. If you are not happy with your product, you may return it within 30 calendar days. Simply put item back in the original packaging, with tags attached (or if you no longer have the original box, please feel free to send in any enclosed box). If you did not receive a return label with your package, please email returns@shopvida.com and we will take care of it.

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Do you offer exchanges?

In the case that you’d like to exchange an item, please process it as a return (free shipping) and order a new one in the correct size.
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Where/how can I use my discount code?

You can enter your discount code on the Order Summary page as you get ready to check out.
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Where can I find care instructions about my product?

Care instructions are included in all the pages where you’ll find the details about the product. We have a mix of dry clean and washable clothes and accessories.
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Do you sell your products in any stores?

No. Our products are only available on shopvida.com.
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What if I’m outside of the return window?

Unfortunately if you are outside the return window, we will be unable to process your return.
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What is the best way to contact the VIDA team?

Drop us an email at hi@shopvida.com.
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DESIGNERS

How can I submit a design to VIDA?

 

You can visit studio.shopvida.com to set up your collection and create your products with your original designs. It will take you less than 5 minutes to sign up and submit your designs to VIDA.
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What types of designers do you work with?

 

We work with a wide range of designers, including photographers, illustrators, sketch artists, watercolor / oil on canvas artists, calligraphers, sculptors, pattern designers, 3D artists and more. Any form of art that is or can be converted into a digital file can be converted into a VIDA product.
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Does it cost me anything to be a member of the VIDA design community?

 

There is no cost to submit a design or to be part of the VIDA designers community. You also do not have to provide any physical samples or proofs.
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What rights does VIDA require over my design?

 

We request exclusive rights to sell your design in the selected product category that you create. That is, if you design for a top, you may continue to sell that design for all product categories other than tops, which will be exclusively sold on shopvida.com. This allows you to get your designs out in the world while enabling our shoppers to expect exclusive, quality selections on VIDA.
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How do I know if my design is accepted or not?

 

If your design is accepted, a member of the VIDA team will reach out to you directly with your collection link to the email address you provide when you submit your designs on shopvida.com’s Design Studio. If your design is not accepted you will be informed of the same via email as well from a member of the VIDA team.
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What happens to my design if it is not accepted? Do I retain my rights to it?

Yes. If we don’t end up selling your design, we do not retain any rights over them.
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How much do you pay your designers?

We share with our designers 10% of net sales on all items that incorporate their designs - for as long as the item is sold.
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How do you pay your designers?

We pay our designers using PayPal. We will ask you for your PayPal address when you sign up with us. We pay out quarterly for the three months of the quarter net of returns.
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What is the best way to reach the VIDA team if I have a question about designing for VIDA?

You can reach out to us at design@shopvida.com for any questions.
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Where can I find VIDA on social media?

You can follow the links at the bottom of our homepage to connect with us on social media. We’d love to hear from you!
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MAKERS

Where do you manufacture?

We are currently manufacturing in Delhi, India and Karachi, Pakistan.
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Do you plan to expand?

Yes, we plan to expand in the upcoming months to Latin America, North America, and China, among other regions.
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I saw a design for order that is no longer on the site. How can I find out if it’s coming back?

Please email us at hi@shopvida.com. We will let you know if it is being replenished and if/when it will likely be available.
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How many manufacturing partners do you have?

We have 6 partners currently across India and Pakistan. In Pakistan, we do all our digital printing with the designer label Sania Maskatiya. We also partner with the label FNKAsia to manage our production.
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How do you implement your social impact program?

We offer a 3 month crash course in basic literacy, specifically basic reading, writing, and Math skills. The program is primarily designed for people who’ve never been inside a school. The program is open to anyone who expresses interest and will benefit from it.
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How much does the literacy program cost you?

It costs us less than $15 to make someone literate for life.
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PRESS

How can I contact VIDA for press inquiries?

Please email press@shopvida.com.
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