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VIDA Quality Guarantee
Approximately 20 million tons of apparel is thrown away by consumers every year. We want to do our part to reverse this trend. At VIDA, we only produce items that have been purchased, which means that every item you bought was specifically made for you.
If you find any misprints, damages, or defects in your product, we will make it right for you, at no cost to you. Please submit your return requests within 30 days of receiving your product through our Returns Portal. All misprinted, damaged, or defective items are fully covered at VIDA’s expense, including the shipping cost.
Additionally, if a VIDA product doesn’t fit perfectly, you may exchange for a different size using our Returns Portal. Please note that we include a measurement chart on our website for every item available. Be sure to review the fit information carefully before re-purchasing, so we can get you your best fit.
Note, unless requested for quality feedback purposes, you do not have to return your original item. Instead we encourage you to gift or donate the product so we can create less waste in our world and share the gift of original art.
Other Delivery Issues
Undelivered Items: If your items were returned to us because you inadvertently entered an incorrect shipping address when making your purchase, we will contact you to confirm the correct address and request you to make additional payment in order to ship to the correct mailing address.
Unclaimed: Shipments that go unclaimed are returned back to us and we are unable to provide a refund for those items. In case you inadvertently entered an incorrect shipping address when making your purchase, we will contact you to confirm the correct address and request you to make additional payment in order to ship to the correct mailing address.
Lost Items: If your package was lost in transit, please be sure to reach out to us at firstname.lastname@example.org within 30 days of the estimated delivery date and we will be sure to work with you to resolve the issue.